Business Process Outsourcing

Manage business process operations and ensure peace of mind with a multitude of business process
outsourcing services. We pave the way for better revenue and management of processes

RightWay is A Global Provider of Business Process Outsourcing Services Around the Globe Across A Wide Spectrum of Industries. Our Service Verticals Spans Call Centre Services, Back Office Services, Healthcare BPO, Finance & Accounting, Logistics BPO, Digital Publishing & Virtual Assistant Services Which Enables Our Clients to Cut Their Costs and Increase Profitability in A Short Span.

Business process outsourcing (BPO) is the distribution of one or more business processes to a third-party service provider that governs, possesses and manages the selected processes based on well-defined and quantifiable performance metrics. The BPO outsourcing companies’ services are divided into two main groups: vertical offerings (require explicit industry vertical process expertise) and horizontal offerings (can be leveraged across explicit industries).

We are one of the leading business process outsourcing companies who specialise in delivering business value through result-oriented business process outsourcing solutions to organizations across various industry verticals.

We assist you in clearly defining a far-reaching goal of quantifiable business results like augmented sales, higher market share, improved customer satisfaction and improved productivity. Our BPO outsourcing solutions combined with a holistic approach, deep industry insights and operational excellence to client engagement enables us to deliver services beyond expectations.

Why outsource BPO services?

Regular Reports and Updates
Regular project reports are dispatched to our clients. This ensures complete client control over project and transparency.
Data Security and Confidentiality
We stringently enforce the best practices of data security as per ISO 27001 to ensure that your data remains secure at all times.
24*7 Operations
Our round-the-clock operations ensure an impressive TAT that helps to maximize your business productivity and efficiency
Assured Data Quality and Accuracy:
All our processes are in alignment with ISO 9008:2001 standards. Our dedicated quality assurance team works closely with the data management executives to ensure that data accuracy is at or above 99%.
Scalability and Adaptability
We have deep-seated capabilities to scale up as your project requirements change, thus ensuring continuity.
Skilled Manpower
Our highly skilled and trained professionals execute assigned tasks meticulously and undergo regular skill training to maintain the standard of their competencies.

BPO Outsourcing Services

Customer Support and Call Centre
Inbound customer service calls Pre-sales and post-sales support Phone order taking Phone technical support Telemarketing Industry specific staff Customer psychology experts Service available 24/7
Live chat support services
Website Live chat answers to queries Pre-sales and post-sales support Convert Website browsers into customers Service available 24/7
Benefits of using our customer support service
Instant access to customer care experts Staff trained in customer psychology Cost savings of 50% or more Improved customer care experience Service available 24/7
Helpdesk support
Technical support First line and second line PC and networking support Certified technical professionals Service available 24/7
Email support
replies to your product questions Tracking orders and delivery coordination Updates or cancellations Dealing with customer complaints Answering technical details about a product
Virtual assistants handle
Telemarketing and phone answering Bookkeeping and accounting Customer support SEO and Web research Administration and appointment setting Paralegal Support

Our BPO Services Methodology

We work in close cooperation with clients to strategically devise and plan result-oriented business process outsourcing methodology. Our process:


Closely engage with clients to map their expectations and design an effective process model.


Identifying and gauging probable risks and mitigants at every stage and creation of program blueprint. A recruitment plan, an optimal solution, and other such mission-critical plans are clearly outlined

Checkpoint 1:

Expected results of the ‘Architect’ and ‘Collaborate’ stages are reviewed collectively by our team of experts and the client to ensure plan blueprint is in coordination with the business process and objective transparency.


Key focus on the resource and infrastructure readiness for subsequent operations and information transfer. This phase also involves finalization of the training process.


In this phase process knowledge is diligently imparted to the team, thereby ensuring each team member is trained meticulously. Also, regulatory compliance is agreed upon as well as executed during this stage and service levels metrics are concluded.

Checkpoint 2:

This evaluation process mainly focuses on resource and infrastructure readiness before going live.


The focus is to ensure that the process is going on smoothly after the process goes live, and loopholes related to the process are immediately detected and resolved.

Checkpoint 3:

An in-depth process evaluation is carried out after the first 4 to 6 weeks (or as decided) of process delivery, to check the current progress and status of the live process and is handed over to the Operations team.